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Common Questions
Got questions? We have answers! Here are some of the most common inquiries we receive about our treasured antiques.
Absolutely! We welcome visitors to our store, where you can browse our collection in person. Please check our hours before your visit, and we look forward to sharing our treasures with you!
Yes, we are always on the lookout for unique pieces! If you have antiques or collectables to sell, please reach out to us. We’d love to hear from you and possibly add your treasures to our collection.
To verify an antique’s authenticity, look for marks, labels, or signatures that indicate its origin. Researching the piece’s history can also help. If you’re unsure, feel free to reach out. We’re always happy to help!
Caring for antiques requires gentle handling and the right environment. Keep them out of direct sunlight and humidity. Regular dusting and occasional maintenance can keep them looking their best. For specific items, we provide tailored recommendations.
Terms of Service
Welcome to our mantique haven. Here, we want you to know that your experience matters to us deeply. By using our website, you agree to respect our terms and ensure your enjoyment of Dad and Daves antiques and collectables. Your participation helps keep our community vibrant and trustworthy. Please read through our policies on orders, returns, and privacy. We are committed to offering delightful finds along with a smooth shopping experience.
Your purchase process is simple. After choosing your items, review your cart and proceed to checkout. Your satisfaction is our priority, so if you have a change of heart or something unexpected happens, reach out to us. Our policy is designed with your needs in mind. We’re here to assist you in any way we can.
We value transparency and aim to provide a seamless experience as you peruse our collection. Your shopping interests guide our dedication to quality and customer care. Don’t hesitate to ask questions or seek clarification on any aspect of your purchase. Together, let’s keep the spirit of collecting alive.
We accept a variety of payment methods, including bank deposits, major credit cards and PayPal. Your security is our priority, and we use trusted systems to ensure a safe transaction.
If you need to change or cancel your order, please contact us within 24 hours. We’ll do our best to accommodate your request if the order hasn’t already been processed.
Yes, we do accept returns under specific conditions. If your item is not as described or has arrived damaged, please contact us within 14 days for a return. We aim to ensure your satisfaction.
Refund Policy
- This section details our refund and return policy for your peace of mind. We aim to ensure that every purchase is satisfying and if not, we’ll provide clear steps for returns.
At Dad & Dave’s, we believe that everyone’s experience should be treasured. If an item does not meet your expectations, you are welcome to return it within 14 days. All items for return must be in their original condition and packaging. Your satisfaction is our aim, and we appreciate the chance to make things right.
- We offer easy returns on all products and a dedicated customer service team to help you through the process.
Refunds will be processed back onto your original payment method, ensuring everything is handled promptly. Please keep in mind that shipping fees are non-refundable. Should any item arrive faulty or not matching its description, we will gladly cover return shipping.
- Reach out to us anytime, and we will provide guidance and support regarding your returns.
Thank you for shopping with us and helping to preserve the timeless charm of antiques and collectables. Your trust in our policies means the world to us, and we strive to make each purchase feel like a special experience.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Shipping typically takes between 5-14 business days for domestic orders.
We’ll keep you updated throughout the process.
We take great care in packaging our antiques, but if an item arrives damaged, please let us know within 14 days. We’ll assist you with a return or exchange to ensure your satisfaction.
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